Klaviyo Retention for Small-Batch Brands

We're a Klaviyo Email Marketing Agency for Artisan and Handmade Brands.

We're the only Klaviyo agency built to protect and scale American craftsmanship. Artisan and handmade specialists for founder-led brands who want to amplify their craft and build an owned community of loyal buyers that values quality over a coupon code.

Book a free Klaviyo audit

In good company.

Trusted By Brands Across The Country

What makes us different from every other digital marketing agency?

Klaviyo, and only Klaviyo.

No ads. No SEO. No web design. We are deep Klaviyo specialists because focus is the only honest way to do retention well — strategy, flows, campaigns, and community moments built for the way small-batch brands actually sell.

II.

Small-batch brands, exclusively.

Independent, founder-led, made with care. We believe heirloom brands are a dying breed worth protecting, so we work only with studios and artisans who choose craft over volume — never fast-fashion or dropship operators.

III.

The Insider Community Method™.

We turn founder-voice newsletters and behind-the-scenes maker stories into an owned community that buys for the long haul. Story-led flows and member-only drops drive revenue without ever touching your prices.

Real Klaviyo campaigns, designed and shipped for small-batch makers.

In their own words

Specialists In Turning One-Time Buyers Into Repeat Customers

“It took me three years to amass an email list of 11,000 people. In three quarters Leadhook Media took us to 100,000 — and now email accounts for 20% of our total revenue. From day one we saw a positive monetary ROI.”

Cory Kimmell · Heading

“Shawn's been amazing to work with. He's not only upgraded our email marketing — he's become a member of our team. I've worked with a lot of people, and Shawn is really, really good.”

Junior Gupta · Homespice

“I've had the privilege of working with Shawn and his team for a couple of years now and they've done an amazing job. We've seen revenue growth up 300% year over year working with them.”

Jim Passantino · Aged & Charred

Our Insights Work For The Craft-Obsessed

A good fit if —

You're a founder-led Shopify brand doing $40k–$1M/mo.
Your product is made in small batches, with care.
You'd rather build a community than chase a discount calendar.
You believe brand voice matters as much as the offer.

Not a fit if —

You're a dropshipper or fast-fashion reseller.
Discounts and BFCM blasts are your growth strategy.
You want a generalist agency to also run ads, SEO, and web.
You're shopping the lowest hourly rate, not the best work.

A different temperament

Why Small-Batch Brands Choose Leadhook Media

Other Agencies

The norm

Generalist agency juggling ads, SEO, web, and email
12-month hostage contracts
Discount calendars and flash-sale dependence
Generic templates and off-brand voice
Anyone with a Shopify URL

Our way

Klaviyo-only specialists, retention is the entire practice
30-day guarantee. No lock-in.
Story-led flows that protect full-price margin
Editorial design written in the founder's voice
Artisan and handmade brands only

A directory of services

A Klaviyo-Only Department Dedicated To Your Community

Retention Strategy

A calendar built for full-price sales, not flash-sale spikes.

Flow Design

Welcome, abandoned, post-purchase, winback — written in your voice.

Campaign Management

Story-led, on-voice campaigns your community wants to read.

Editorial Email Design

Founder-led email design that protects the brand and converts.

SMS, Sparingly

A second channel handled with restraint, never noise.

Forms & Opt-ins

Quiet capture that grows a list of buyers, not freebie hunters.

Community Moments

Insider-only drops and BTS moments that build parasocial loyalty.

A/B Testing

Tests on the things that move revenue — subjects, segments, offers.

Deliverability

Inbox placement, sender reputation, and warm-up done properly.

Letters from founders

What We've Been Able To Do For Others That We Could Do For You Too

Verified on

Clutch.co

4.9 / 5

“Returning customer revenue increased from $572,007 to $737,620, representing a 29.0% increase and demonstrating a meaningful improvement in retention-driven performance.”

— Tom Shankle

CEO, Nurse Yard Inc

“We've seen a 50%–55% increase in revenue since beginning to work with Leadhook Media.”

— Waseem Jaban

Co-Owner, Leaf Remedys Company

“We have doubled the revenue which is coming from Klaviyo within a short period of time.”

— Linda Siekdrees

Head of Business Development, Dr. Wolff Australia

“We had a goal to hire an email marketer that would help us capture 30% of our revenue per month with strategic email campaigns. We hired Leadhook Media and was able to surpass this goal by our second month as they were successful in helping us capture 35%.”

— Tinavalen Smith

Co-Owner, Highbrow Water Filters

“Our email click-through rates have doubled, and our revenue per recipient is up 400%.”

— COO

Kin Slips Essentials

“Leadhook is certainly not the cheapest option out there, but the results speak for themselves.”

— Marketing Manager

Gene's Grinders

Verified reviews via Clutch.co. Results vary by brand, list quality, offer, and execution. The audit identifies the highest-leverage opportunities in your current Klaviyo account.

Plainly answered

A few questions, answered honestly.

Why artisan and handmade brands?

We believe that American craftsmanship is forgotten and that people have always cared about where things come from and how they're made, which is why artisan and handcrafted brands are often sitting on an unknown goldmine of loyalty.

Why Klaviyo only?

Because specialization makes better systems. Klaviyo gives Shopify brands the data, segmentation, automation, and campaign tools to build serious retention without spreading strategy across half a dozen platforms. We'd rather be the best at one thing than mediocre at five.

Do we need a large list?

Not necessarily. List quality, purchase behavior, and engagement matter far more than raw size. The audit will identify whether your current list has enough signal to support a retention sprint.

What does the free audit include?

A review of your current Klaviyo setup, list health, core flows, segmentation, campaign rhythm, and obvious revenue leaks. You leave with a prioritized view of what to fix first — yours to keep, even if we never work together.

Is there a guarantee?

Yes. Every engagement begins with a 30-day satisfaction guarantee before moving deeper into the 90-day sprint.

How we work

A clear path from audit to a retention engine that runs itself.

The Audit

We open your Klaviyo account, list health, flows, segmentation, and campaign rhythm. You leave with a prioritized map of revenue leaks and the highest-leverage fixes — yours to keep, even if we never work together.

Community-Driven Sprints

We rebuild flows in your founder voice, ship a story-led campaign cadence, and stand up the community moments that turn one-time buyers into loyalists. The first 30 days are guaranteed.

The Engine

A quiet retention practice your studio can actually handle — predictable, full-price repeat revenue without flash-sale dependence. Quarterly reviews, no 12-month lock-in.

Leverage Hyper-Niched Monthly Newsletters To Build Your Community Of Loyal Fans

Turn your Klaviyo account into a calm, community-led retention engine — without turning every month into a flash-sale scramble.

Book a free Klaviyo audit